Website Terms of Service

1. Scope and acceptance

These Terms are an agreement between you and Beijing Zhiqi Chuangxiang Technology Co., Ltd. concerning access to and use of Bozhun's public website at bozhundental.com, the browser-based cost calculator, and initial enquiries or pre-contract appointment coordination through the public email, WeChat or WhatsApp contact options shown on the website.

Read these Terms carefully, particularly the prominently displayed provisions about medical-service boundaries, third-party responsibility, limitations of liability, governing law and dispute resolution. If you disagree, stop using the relevant function. Continued use of public content means that the rules directly related to website use apply; it does not mean you consent to every form of personal information processing or that a paid-services or clinical-services contract has been created.

Our Privacy Policy governs personal information processing. Where consent, separate consent or written consent is required by law, we will obtain it through the appropriate separate process rather than relying on these Terms.

The Phase 1 public website does not provide accounts, medical-record uploads or partner portals. These Terms do not govern a future live private system or any formal paid-services contract, clinical-services contract, medical informed consent, selected-partner agreement or Anxin Guarantee agreement that has not yet been entered into.

2. Operator and definitions

• Operator: Beijing Zhiqi Chuangxiang Technology Co., Ltd.
• Registered address: Room 215-16, No. 9 Jingtong Street, Taihu Town, Tongzhou District, Beijing, China
• Unified Social Credit Code: 91110112MADPTJ492G
• Contact email: support@bozhundental.com

“Bozhun,” “we,” “us” and “our” refer to the operator above. “You” and “user” refer to a natural person who visits the website or makes an enquiry. A “clinic” or “healthcare provider” is an independent third party legally permitted to provide dental care. “Website services” are the public information and pre-contract coordination listed in Section 3, excluding medical services and any full paid service governed by a separate contract.

If you are under 18 or do not have the civil capacity appropriate for the relevant action, a parent, guardian or other lawful representative should read these Terms and assist you. If you enquire for another person, you must have lawful authority to do so.

3. Current website services

Within the scope of these Terms, Bozhun may currently provide:

• general information about dental care in China, including process, broad cost comparisons, preparation and risk reminders;
• public explanations of Bozhun's method for screening clinics, dentists, prices and service standards;
• a cost calculator that runs only in your browser;
• an initial conversation using low-sensitivity details such as country or city, treatment goal and expected travel window;
• pre-contract appointment and general communication coordination with a candidate clinic after clear authorization; and
• information about formal paid services, secure record-submission arrangements and later agreements.

Browsing, receiving a general reply, reviewing our screening method or using the calculator does not mean that Bozhun has accepted an engagement or that you have purchased a service. A formal paid service begins only after scope, fees, timing and responsibilities have been confirmed and both parties enter into or clearly accept a specific contract.

4. Medical services Bozhun does not provide

Website articles, support communications, cost estimates, clinic information, cases and manually organized information do not replace an in-person examination, tests, diagnosis, informed consent or individualized recommendation from a licensed dentist. Bozhun will not determine from a public chat alone whether you are suitable for implants, restorations, aesthetic procedures, anesthesia or international travel.

You enter into a separate clinical-services relationship with the healthcare provider that treats you. That provider independently determines whether to accept you, what examinations are needed, diagnosis, treatment and alternatives, materials, risks, price and follow-up, and is responsible for its clinical conduct under applicable law.

Bozhun's screening, verification or coordination cannot eliminate the inherent uncertainty of medical care and is not a guarantee of a particular dentist, clinic, implant, crown, outcome, success rate, absence of complications or absence of risk.

5. Clinics and other third-party services

Clinics, dentists, airlines, hotels, insurers, transport, payment services, WeChat, WhatsApp, email providers and external websites are independent third parties. Unless a specific contract expressly identifies Bozhun as the provider of a non-medical service, each third party provides its service under its own licence, contract, standards, cancellation rules and privacy notice.

Bozhun applies its published method and information available at the relevant time when verifying and coordinating, but licence status, schedules, prices, material availability, visas, flights and other third-party services may change. Before making a final decision, review the healthcare provider's current credentials, written treatment plan, informed consent, quote and payment documents.

An external link is provided for convenience and does not mean Bozhun controls or unconditionally endorses all third-party content. Once you leave this website, review the relevant third-party terms and privacy notice.

6. Website content, prices and cost estimates

6.1 General information

We take reasonable care to make our own content accurate, clear and appropriately qualified when published. Dental, pricing, exchange-rate, scheduling, travel and regulatory information changes, and web updates may reasonably lag. We will correct a material error after verification.

6.2 Prices

Website prices are general information for understanding scale and comparison. Unless expressly stated, they exclude international travel, accommodation, visa, insurance, additional tests or treatment, local follow-up care and Bozhun's service fee. Prices for different treatment scope, brands, dentists, conditions and dates are not directly equivalent.

Final clinical charges are determined by the healthcare provider's written plan and quote after necessary examination and your approval. Bozhun's paid service is governed by the separate services contract you enter into with us.

6.3 Cost calculator

The calculator applies arithmetic to preset procedures and general comparison data. It is not a diagnosis, formal quote, guaranteed saving, exchange-rate guarantee or purchasing recommendation. Do not use it as the sole basis for booking non-refundable travel or accommodation.

6.4 Anxin Guarantee and other commitments

Website descriptions of the Anxin Guarantee, in-clinic re-treatment, insurance claim assistance, continuity-of-treatment transfer and response process explain the proposed structure. Eligible implant systems, re-treatment conditions, insurance coverage, claim documents, exclusions, maximum benefit, term and responsible party are governed by the effective clinic warranty documents, insurance policy, Anxin Guarantee agreement and other specific contracts entered into before service begins. The insurer determines eligibility and the actual insurance benefit under the policy. Bozhun does not diagnose and does not make insurance benefit decisions. Before the relevant documents are signed or effective, website descriptions do not constitute an unconditional re-treatment or payment promise.

7. User representations and rules

When using the website or enquiry channels, you agree to:

• provide information that is truthful, accurate, necessary and lawfully provided, and correct material errors promptly;
• obtain lawful authority before enquiring for another person and not impersonate anyone or submit another person's medical records, images, identity documents or contact details without authority;
• not send CBCT scans, medical records, diagnoses, identity documents or financial account information through public email, WeChat or WhatsApp at the initial-enquiry stage;
• not upload, send or distribute unlawful, infringing, false, defamatory, threatening, harassing, malicious-code, spam or service-disrupting material;
• not bypass safeguards or perform unauthorized access, stress testing, bulk scraping, data collection or reverse engineering; and
• not present website content as medical advice or make unauthorized commitments in Bozhun's name.

If conduct may be unlawful, harm another person's rights, endanger security or materially exceed normal use, we may take reasonable steps such as warning, restricting access, ending communications, preserving necessary evidence or making a lawful report. These measures do not affect your right to complain or pursue lawful remedies.

8. Medical emergencies

If symptoms are urgent or worsening rapidly, immediately call the emergency number in your location or contact an emergency department or licensed healthcare professional. Do not wait for a reply from Bozhun, an overseas clinic contact, WeChat, WhatsApp or email. An expected response time for ordinary enquiries is not an emergency response commitment.

9. Intellectual property

The Bozhun name, marks, layout, text, graphics, photographs, videos, screening framework, data organization, code and other proprietary website content are owned by Bozhun or the relevant rights holder and protected by law. Third-party trademarks, clinic information and other materials remain the property of their respective owners.

You may browse normally and retain reasonable extracts for personal, non-commercial use and may quote them lawfully with appropriate source attribution. Without written permission, you may not sell copies, republish in bulk, imitate the brand, remove rights notices, create a confusing mirror, use content for misleading medical marketing or otherwise infringe rights.

If you believe website content infringes your lawful rights, provide the legal email with your identity, evidence of rights, the exact URL, an explanation and valid contact details. We will review and act in accordance with law.

10. Website availability, changes and discontinuation

We may modify, suspend or discontinue part of the website for maintenance, security, technical upgrades, legal compliance, third-party service changes or business adjustments and will use reasonable efforts to reduce disruption to ordinary access. Networks, devices, browsers, hosting or events beyond reasonable control may cause temporary interruption.

A website update will not retroactively deprive a user of rights already acquired under law and will not unilaterally vary an existing specific contract. Changes to an agreed service are handled under that contract and applicable law.

11. Responsibility and limitations of liability

Each party is responsible according to its conduct, fault, legal duties and express commitments.

• Bozhun is responsible under law for its own website content, screening explanations, verification work, personal information handling and coordination duties it has expressly accepted.
• Healthcare providers and licensed dentists are responsible under law for their credentials, diagnosis, treatment plan, informed consent, clinical procedures, records, charges and quality of care.
• Other third parties are responsible under law for their independent airline, accommodation, communications, payment, insurance, transport or other services.
• Users are responsible under law for the truthfulness of information, lawful authority, personal choices and consequences caused by breaching these Terms.

Bozhun does not assume a healthcare provider's malpractice liability and does not make an unconditional guarantee concerning inherent medical risk, concealment of material information, refusal to follow medical advice, unilateral interruption of care, direct dealings outside agreed coordination or independent conduct beyond Bozhun's control. Where Bozhun itself is at fault or has undertaken a clear duty in a specific contract, it remains responsible under applicable law and that contract.

Any limitation applies only to the extent permitted by law and does not affect non-waivable consumer rights, including rights to information, choice, fair dealing and compensation.

12. Governing law and dispute resolution

These Terms and their formation, validity, interpretation, performance and disputes are governed by the laws of the People's Republic of China, except for mandatory law in the user's location that lawfully applies and cannot be excluded by agreement.

If a dispute arises, we recommend first contacting us at support@bozhundental.com to seek a negotiated solution. If no solution is reached, either party may bring proceedings before a court with jurisdiction under applicable procedural law.

These Terms do not restrict your right to complain, report, request mediation or seek another lawful remedy through a consumer organization, market-regulation authority, cyberspace authority, health authority or other competent body.

13. Updates, language and contact

We may update these Terms when website functions, business scope or legal requirements change. The page will display the version, effective date and last-updated date. We will give reasonable prominent notice of changes that materially affect users. A website update does not automatically vary an existing specific contract.

The Chinese version is the base text and the English version is its corresponding version. If they differ, the Chinese version prevails to the extent permitted by law. Mandatory law in a user's location that cannot be excluded continues to apply.

If any provision is held invalid or unenforceable by a competent authority, the remaining provisions continue in effect. A delay in exercising a right is not a waiver.

• Operator: Beijing Zhiqi Chuangxiang Technology Co., Ltd.
• Registered address: Room 215-16, No. 9 Jingtong Street, Taihu Town, Tongzhou District, Beijing, China
• Unified Social Credit Code: 91110112MADPTJ492G
• Contact email: support@bozhundental.com